Below FAQ are some common concerns of our clients before purchasing the theme, if you have other questions, please just send it to
Yes. Pick up must be arranged in advance by contacting our customer service team at

All orders are processed and dispatched within 24 hours. Standard delivery time frame is 1-7 days for normal post or 1-2 days for express post.

Please see Return & Refund Policy   
All of our products are backed by a minimum 12 months warranty. Most of our high quality batteries are covered by 12 months of warranty. Please see Warranty Policy for more information
We aim to process all orders as soon as we can. Please contact our team at to check if your order can be cancelled / altered.
Yes. Normally, the theme will resize images to a default size (based on your width/height ratio setting). We also have Crop setting if you don’t want to scale the image.
Yes, you can. You can also set image border colours.
Yes, you can. Just simply follow the instructions in our Manual Guide, you will be able to easily create a multi-level menu.
Normally we don't provide support during weekends, except for urgent cases. In these cases, you only need to mark “Urgent” in your email, we will get back to you ASAP.
Yes, we do. Please send your customisation requests to, we will give you our quote. Thank you.

Please make sure that you follow below steps:

1/ Download the package from (The file is in zip format)

2/ Extract the file you've just downloaded (Don't forget this step).

3/ Find this file: in the folder Ella Sections Ready x.x.x, then you just need to upload file to your Shopify store.

- If you would like to use Ella RTL version. Please find this file: in the folder Ella Sections Ready x.x.x RTL, then you just need to upload file to your Shopify store

- If you want to install child theme, please go to the corresponding theme folder

Yes. You can turn on/off almost any blocks on the page (featured products, slideshow, banners, related products, recent products,...).
Yes, we have a setting for you to switch between these two options: Display on Hover and Display on Click.
The theme package includes Theme source, Photoshop design files and manual guide.
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s).
Please contact us at and send picture of the item.
Please contact us at to start a return request.
Please contact us at and send a picture of the item.
Please see Return & Refund Policy
No, Currently we do not ship internationally.
You can pay via all major credit cards, PayPal, ZipPay or Afterpay
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